About Ranketta
Ranketta is the leading Agentic Commerce Optimization Platform, ensuring every consumer product is discoverable and purchasable by AI. We help D2C brands and e-commerce merchants earn visibility, recommendations, and transactions as AI agents become the primary commerce interface.
We are expanding into the United States, Canada and the United Kingdom and are looking for a Customer Success Manager who can help ambitious brands turn a new technology category into clear, measurable business value.
What we have achieved
- Raised a €1M pre-seed round backed by GI21 Capital and Lighthouse Ventures.
- Built relationships with 100+ e-commerce leaders across Central Europe within the first few months of founding.
- Built and validated a functional product used by paying customers, with customer references and proven results.
The opportunity
As Customer Success Manager, you will become a trusted partner to Ranketta's customers. You will help e-commerce and D2C teams understand how AI agents discover and recommend their products, translate insights into action and make Ranketta part of how they grow. This is a hands-on opportunity to work directly with customers while shaping the customer experience for an entirely new software category. You will join an existing commercial team and an active customer base, but still have the freedom to influence how world-class Customer Success at Ranketta should look.
What you will own
- Guide new customers from kickoff to their first clear business outcome.
- Build success plans around each customer's commercial goals, products and priority AI channels.
- Drive adoption by helping teams turn visibility data and recommendations into concrete actions.
- Lead strategic customer conversations and keep stakeholders aligned on progress and value.
- Identify risks early, remove adoption barriers and strengthen long-term customer relationships.
- Recognise opportunities to expand Ranketta across additional brands, markets, teams or use cases.
- Bring structured customer insight into product, positioning and go-to-market decisions.
- Create repeatable playbooks, templates and education that make Customer Success scalable.
- Use AI-native workflows to improve research, preparation, follow-up and customer insight.
Who we are looking for
- Experience in Customer Success, account management, implementation or consulting within B2B SaaS.
- A strong understanding of e-commerce, D2C, martech, commerce technology or a related field.
- The ability to turn technical product capabilities into clear commercial value.
- Confidence working with senior marketing, e-commerce and commercial stakeholders.
- A proactive communicator who creates momentum and does not wait for customers to ask for help.
- Strong commercial instincts and the ability to recognise retention and expansion opportunities.
- A hands-on builder who enjoys creating structure in an early-stage environment.
- Curiosity about AI, agentic commerce and how product discovery is changing.
Why Ranketta
- Help define Customer Success for a new category as AI agents reshape commerce.
- Work directly with ambitious e-commerce and D2C brands on a business-critical shift.
- Join a company with a validated product, paying customers, references and strong investor backing.
- Receive a meaningful stock option package and share in the long-term value you help create.
- Influence the product and customer experience at a stage where your work will have visible impact.